What supposedly was to be a family gathering turned out to be a group of irresponsible young people quite unrelated.
My description and rules of the castle are perfectly clear and I never had any problems with past clients. We have corporate and private functions and often big families choose our location for accommodation.
Tiffany pretended to rent the castle for a family get together saying that there was going to be a dinner. Sixteen people staying overnight and anther fourteen for the dinner. Believing her I closed an eye and I let her have the extra people for the dinner.
This booking was on a Sunday. As written in the description, no parties are allowed without permission. There is no smoking on our property and certainly no use of illegal substances.
Upon our arrival, all the floors on the main floor were covered with alcohol and there was garbage everywhere.
Despite our policy, guests smoked in the common areas and in the bedrooms.
Since our offices are open on Monday mornings we expected things to be in order. As a concession I allowed the group a late check-out but it was clear that the building was to be cleaned before working hours.
We usually have staff on site when we have events but since Tiffany got me to believe that it was simply a family dinner and so I didn't have anyone there in order to give them more privacy. If I had someone there, we would have called the police and kicked them all out.
The President of the College, Brother Domenic, was shocked and disturbed by the condition of the castle. These people, apparently university students, were disrespectful of the heritage building and the Christian mission of the school.
Our rules do allow us to ask such clients to leave but we allowed them to leave in plenty of time and without informing the police.
This dishonest person shouldn’t even try to make up things and even to leave comments.
Since she goes into useless details about her things that she claims that were lost, let me make a few comments
First, we had to apologize to the parents of the school who were early that morning.
Second, there was no way that these students would have cleaned that mess in few hours. In fact used extra cleaners from the School and had to hire a company for stains and odors.
Third, they weren't asked to leave and whatever was left behind, they simply forgot and it is still in the fridge with other stuff stored in the kitchen. As Christians and civilized people we don't trash food! I took pictures of what is left and sent them to airbnb. Other stuff that she claims she left was either not here to begin with or her wild guests took everything.
Fourth, her claims that she bought cleaning supply is false. We have the receipts for those things she claimed that she purchased (sent already to airbnb together with all the pictures of the damages).
Fifth, she left without asking me anything. I would have helped to find any stuff that actually belonged to her. She can come to get the few items she left behind but I'm sure that she is too ashamed to show up.
Sixth, the late check-out was given to them to relax and have breakfast. It wasn't given to them to clean. Normally for a dinner of 30 people we would expect to clean the hall and the washrooms, but not, the entire building which was left in a complete shambles.
Our school is a prestigious catholic private school and this is the first time that the former residence of the Brothers was left in such a terrible state.
She also breached airbnb's terms and conditions and I hope to get compensated and that she gets expelled from here.