It is unfortunate that David never mentioned to us about his dissatisfaction with the studio during his stay, and face to face, instead of waiting until after his departure. We thought David was polite and we gave him a good review and we were very surprised to read his comments. This is the first time it happens. It comforts us though to know that all our other 50+ guests have been satisfied with the studio.
We always contact our Guests a couple of days prior to their arrival in order to plan for the handover of the keys and to answer any questions they might have. David didn’t answer our messages and he had not given us his phone number so we couldn’t call him and therefore we didn’t know at what time he would be arriving. David first contacted us when he had arrived at the studio. Since we don’t have any personnel on site, and since we don’t want our Guests to have to wait for us, we sometimes proceed with a self-service check-in so our Guests can enter the studio immediately. David had no problem with this, or at least he didn’t say anything to us, and the check-in went fine. When he had entered the studio we got the following message from him: “Merci beau coup Sabine, we are in the apartment. Julie and David”.
We followed up with this answer “Cool! Thank you to let me know if you need something.”
We were not informed about any broken light bulbs until two days later when we again asked David if everything was okay in the studio. We offered David to have someone come over to change the light bulbs and we asked him if it was okay for us to enter the studio during his absence. David never answered us. Since we don’t go into the studio without prior approval from the Guest, we didn’t change the light bulbs until after his departure.
Regarding the kettle, we have never claimed to have one. There is a micro oven in the studio that is ideal for heating up water.
The cabinet under the tv is indeed used for plates and utensils. We don’t know what David means by “unworkable”. If he means that it is too low for him, all we can say is that the height of the cabinet is the same as for the fridge and the washing machine and it is nothing unusual, it’s standard height.
We feel sorry for David and his bitterness. We wished he had communicated with us like everyone else does. A couple of weeks ago a guest (Pascale) contacted us to say the batteries in the remote control were dead and we had them changed the following day. Guest is happy, we are happy, end of story!
Maybe David's bitterness is to be found in the fact that he had to leave the studio one day earlier because of his problems with the car rental company?