Response from Karen:
Lots of misunderstandings with this guest & very hard to communicate with. Her house was not "double booked". It had been booked prior to her & was cancelled. There was no problem with her reservation, but I could never convince her of that. Then she requested to check in at 10am. I told her the guests from the night before may still be there at that time. I told her if she called me the night before or that morning I could give her a more accurate time of how quickly we could have it cleaned. She never called. Someone else picked up the key & they never communicated a breakfast time. I can accommodate most reasonable check-in times. Wish this experience had been better for both parties. Never quite had an experience like this before!