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Just to repond to the review by saying that when guests view the property details before booking, they will see upstairs is an open plan mezzanine level with photographs showing the gallery bedroom, therefore to complain about the noise level to the downstairs people wanting to stay up late should have been considered before booking.
Also enough toilet rolls are for immediate use and any extra need to be bought by the guests. Tea, and coffee and condiments are already provided as complimentary which has not been mentioned.