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Giovane e professionale
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Wonderrful location - walking distance to almost everything and in the lovely old laneway area of Rome. Only issue was the noise levels at night (not for those who need peace and quiet to get a good night's sleep!). Apartment is modern and sparse but more than adequate, providing you are not intending to spend much time "at home" - and why would you, with so much to experience just outside the door?? The only other issue was the tourist tax of 20 euros, which should have been advertised in the price. However, we would still recommend this place to friends.
Great location with lots of great restaurants and cafés close by. Close to Piazza Novana. Apartment was very nice, clean and light. I would definitely stay again. Hopefully the new lift will be working soon.
Only disappointment was that on our arrival they asked for €18 city tax extra in cash. The guy who met us and gave us the key was not very helpful and didn't give us any advice or information at all. When I asked if he had a map he didn't really care.
Overall a nice apartment.
We have used airbnb several times and this was the first time we had problems. The check in process was confusing - we arrived at 42, which is a block of flats, & found what looked like reception. It seemed that the person on the desk was expecting us, but informed us that he was not involved with the flats and would phone the manager. In 5 mins another person (the manager's assistant) arrived and walked us up the street to another apartment block - less attractive than the first and also was being renovated. Be aware that the picture of the apartment on the airbnb site probably isn't the apartment you will get. We were given a much, much smaller one and were told that there had been "a problem" and no other apartment was available. After several phone calls and a lot of confusion and irritation, a bigger apartment (still not the one we thought we'd booked) became available. There were also problems with this apartment - a mould and water stained patch in the ceiling of the bedroom; a foul odour from the plumbing in the bathroom everytime the tap or shower was used; the light switch in the bathroom was not attached to the wall and we were concerned about safety. The kitchen had only the bare minimum - no toaster and nothing to make tea or coffee in. Interestingly there were also no powerpoints in the kitchen. Another problem was noise from a nightclub or bar - heavy metal music for hours at night. On the positive side, the apartment was spotlessly clean. It is also less than 5 minutes walk from the railway station. Be aware that you will be asked to pay a tourist tax, in cash, directly to the manager - we paid 8 euro for two nights.
Overall, it wasn't a pleasant experience and very different to all of our other airbnb stays which have been excellent.
Customer service needs to improve and there needs to be greater disclosure and accuracy on the website about exactly what the apartment being booked looks like. It seems a bit deceptive to provide pictures of an apartment that is of a much higher standard than the one that is actually provided.
Meine beiden Kinder (12, 15), meine Freundin und ich haben nun eine Woche im Relais del Cinquecento verbracht. Der Empfang durch den Betreuer der Wohnungen vor Ort war ausgesprochen freundlich und es war auch kein Problem, unser Gepäck in einem Luggage-Room im Haus zu verstauen, da wir außerhalb der check-in-Zeit gekommen waren.
Die Wohnungen selbst befinden sich in einem Haus, das gerade hergerichtet wird. Sie sehen alle gleich aus und sind offenbar sehr neu: nur ein Kasten (für 4 Personen einfach zu wenig!), noch nicht wirklich fix montierte Steckdosen im Bad, nur eine halbe Rolle WC-Papier, sehr spärliche Kücheneinrichtung (kein Abwaschschwämmchen, kein Geschirrtuch, kein Flaschenöffner, kein Salz/Pfeffer,...). Leider gab es auch einen Fleck von schwarzem Schimmel an der Decke des Schlafzimmers - nachdem wir unseren Houskeeper aber darauf aufmerksam gemacht hatten, wurde gleich am nächsten Tag versucht, die Stelle auszubessern.
Wir konnten auch, obwohl das offenbar nicht üblich ist, einen zweiten Schlüsselbund bekommen.
Die Wohnungen sind verkehrstechnisch super gelegen, gleich beim Bahnhof (U-Bahnstation!). Was die Umgebung betrifft, darf man allerdings nicht allzu heikel sein, meine Kinder bezeichneten das Viertel als die "Bronx von Rom"...
Die Nächte waren sehr laut, wir vermuteten eine Diskothek in der Nähe, da die Bässe der Musik die Wände wackeln lassen. Offenbar ist man sich aber des Problems bewusst und "arbeitet daran", was immer das bedeuten mag...
Grundsätzlich haben wir uns aber sehr wohl gefühlt. Die Menschen, mit denen wir zu tun hatten, waren allesamt sehr freundlich und zuvorkommend! Zudem sind mir persönlich weiße, leere Wände lieber als verkitschte oder altbackene Verschönerungsversuche, die nur einen kleinen Teil der Gäste glücklich machen! Und wenn man, wie ich, IKEA mag, kann gar nichts mehr schiefgehen ;)
I stayed for three weeks in the flat. It is comfortable, nice looking and the location is really great, in the heart of the historical center of Rome.
At my arrival I was welcomed very pleasantly by a colleague of Irene. I didn’t meet Irene personaly but she was always available via e-mail for questions or suggestions. The apartment looks exactly like advertised. Because I stayed a long time I had to fix some small problems (wasching maschine was not stable) or buy some tools (it was only one spoon in the kitchen) but these kinds of details occur in many other holiday apartments.
I can recomend this apartment and next time I will choose this flat again (or another in the same house).
The apartment is very comfortable and looks ecxaclty as on photos. It's not private apt, but managed. I would say we (three of us) were quite satisfied with it and location. Everithing is around: sightseeing spots, shops, restaurants, bus stop (bus 40 and 64 from train staition will bring you to this location), taxi.
The only poin what shoul be developed is check-in process.
I would reccomend this place for other travellers, just be there between 3p.m. and 8p.m :)))
Overall, our trip to Rome was good. However, we didn't actually get the apartment we were hoping/paying for. About a day before leaving, I got a call saying that our apartment was under construction or something like that. They simply relocated us to a different part of town. That was fine. Well, while waiting outside our new apartment's building for a little while, I got another call saying that this second apartment was flooded. We ended up staying in a hotel on the other side of town, with half of the day wasted. We had planned to leave our luggage at the apartment until check in at 3:00 p.m. We didn't get out into the city until about 3:30 or 4:00. And our party of four was split up into two separate rooms, on opposite sides of the building. All that to say, we didn't actually get what we paid for. I just wish we were told ahead of the issues with these apartments.
Nevertheless, our hosts did offer us a free breakfast in Piazza Novona, which was very nice of them.
Where to start...My family and I had originally booked a different apartment trough Irene. However, one day before arrival (only a few hours before our flight) we were told it was unavailable and they would downgrade us with a small refund to a smaller flat that only accommodated 3...we were 4. This was very stressful as it wasn't enough time to find other lodgings and Airbnb can only offer to help find other places to stay.
Once we arrived at the apartment, Enrico (a man who looks after the apartments) tried his best to accommodate us and brought over another bed so 4 could sleep comfortably, but we had to wait 2 hours before the bed came, even though they always knew it was for 4 people. Once we got the other bed the apartment ended up working out fine. It was clean, but only had the bare minimum of kitchen supplies. We only had 2 drinking glasses and had to buy plastic ones to use. It was noisy on the busy nights because there is a bar directly across from the flat, but it was in a great location and easily accessible to lots of Rome's attractions.
Midway through our stay, another mix up occurred. Our reservation was cancelled by the host, so we had to call Airbnb and our hosts to sort out the mess. Not something I had planned on doing while in Rome. We had to be refunded and pay again.
The owner of all the apartments - who clearly knows nothing about hospitality, always sends his workers to fix his mistakes. He sent Enrico to ask us to pay cash but we said we would only go through Airbnb. Enrico agreed to and was on his way. Later that night he came by again to tell me I had to go on Airbnb and pay right then. I did.
The next day, our final day, check out was at 11am but by 9:30 we were already getting hassled by the cleaners.
So even though the apartment worked out, we felt like we were constantly being hassled. I've stayed in over 12 Airbnb's and never had an experience like that.
All in all, I would say if the apartment works out in the end, it's a great deal and place to stay, but the thing is they have no problem cancelling at the last minute or interrupting your stay time and time again...so be warned.
Super emplacement à 2 minutes de la piazza navona. Appartements très propres. Les chambres sont nettoyées tous les jours. Seul hic ! Lors du check in nous avons oublié de demander les tickets pour le petit dejeuner. Un email envoyé à Irene le dimanche matin et l'apres midi nous avions le voucher pour un petit dejeuner. Tres bon rapport qualité prix.