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French family visiting Europe
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have drink a coffee with Catherine and her family:...I wish always guests that , gentle e pleasant.
Catherine and her family are polite guests. They also left the apartment in good conditions
Catherine had great communication before arrival, however i think something went wrong from inbetween our last email and check-in. Catherine booked a private transfer and agreed on a €30 Ataturk transfer for 3 passengers. On Catherine's arrival day the transfer company called us as they still hadn't located Catherine and her family. We asked the company to wait longer at the airport as they may be having some problems with baggage etc. To our suprise Catherine's husband and son arrived at the apartment shortly after by Taxi. We were supprised as this has never happened before. After speaking with Catherine's husband he said that Catherine was ill and couldn't make the trip, we then explained that they should have contacted us before leaving the airport as the driver was still waiting for them. We spoke with the transfer company who (unfortunately but understandably) still charged for the transfer as they had to pay the driver. We informed Catherine's husband in person, and also send Catherine a message through Airbnb to which we got no response. Finally, we had to pay for the transfer ourselves to avoid any further embaressment.
Catherine and her family have been respectful of the flat and everything went very fluently. Recommended!