Response from Vanessa:
This is the translation of the above review: The location is far 45 minutes to go to the center, depending on where. Reach the apartment from the train station is a bit difficult, and somewhat inhospitable neighborhood not much to see The Hamitic emit noises, at least where I sleep. NOT INCLUDED breakfast and says in ads, so breakfast zero. that there is a 10-minute supermarket lie. hygiene in the bathroom and the kitchen is not good at all. photos as I imagine you are retouched with photoshop, A host hardly see him and not very talkative repeat is suffice to say out of the city, is zone 4, but for the price you would expect! Instead I felt comfortable in the room and the people I met. The spot is lived! alternatives look good. Greetings!
First of all, if you read the description, which I ask all enquiring guests to read first - you will see that it takes approximately 35-45 minutes to get to Central London (there is a train direct to London Bridge from this station that takes just over 20 minutes, Oxford St takes up to 45 minutes) the length of your trip depends on which routes you take and whether trains are delayed etc.
Nowhere in the description does it state breakfast is included, nor did it at the time of this guest booking. I used to offer breakfast but not many people used it so it went to waste, so I stopped including it towards the end of last year (2013). He may have read a review which said something about breakfast from a while back, not sure of any other reason why he would assume that it's included.
Aldi supermarket is a 10 minute walk away, that's a maximum of 10 minutes! If you walk at a normal pace you'll get there in 5-7 minutes.
The bathroom and kitchen are cleaned daily, one thing I don't do is clean the bathroom and kitchen after every guest uses them. I can't be held responsible for the cleanliness/hygiene of other guests.
This guest had a couple of lengthy conversations with my partner re their sporting hobbies etc. He didn't see me (female) too often because he happened to have stayed during London fashion week (an incredibly busy time for me, I am literally in the house for sleeping only).
There are two sets of photos on my listings, the slightly dim/dull photos that I took myself initially and the brighter more professional photos that an Airbnb approved photographer took. Both sets are true to form, Airbnb send their own photographer to show that this is exactly what the place looks like.
I like a healthy review, but really if a guest has this many problems I would rather they take it up with me or my partner to clarify a few things before leaving a completely negative review.
As for a completely fabricated review below - if you request a refund from airbnb up to 5 days before your booking, they'll give it to you without asking the host because that's what the terms and conditions state. Hosts don't receive your money for your booking until the day after the guest arrives.