Even if Tina had informed that she would arrive within 8 pm, she came at 8.45 p.m and she didn't want to pay the extra charge (as specified on the rules of the house). Besides she didn't want to give copies of passaports as requested by law. She left the house in order but she wasn'(email hidden) at all.
Response from Tina:
Update: It should be noted that Pierpaolo completely changed his review after reading my candid review. Beware!