We live in an outer area of Melbourne, Australia close to hills and the winery region. We are a fun loving couple who enjoy travelling, meeting people and new experiences, and have had some wonderful AIRBNB experiences.
Copies of our conversation can be views by AIRBNB, so they can see what is the truth and what isn't. It is true that we left before notifying Blanca, as I was unaware that she had other non-cave places to stay. At that stage, after 3 nights in the cave it was intolerable. I asked Blanca in my AIRBNB message if she would refund the last night, and she said she would arrange with AIRBNB the following day. I have now read many if her reviews that say the same thing. I wrote to Blanca a week ago asking for an update, no answer, then the day before my review, asking for a response, as I would otherwise need to include my experience of no refund received in my comments. Very poor form Blanca, you admitted there were issues in the cave. You should take responsibility and do the right thing, Liz
Margaret I feel it only fair to be honest when reviewing, so that other AIRBNB users get a true picture. This was not meant to offend, merely to let you know that should you decide to do something about it, you were aware of what some people may not like. It wasn't about the stairs, as we could see they were old, it was more the bathroom, bedroom and kitchen. Removing excess family momentous from the bedroom, eg fluffy toys, and your memorabilia, I would also remove the large radio setup, also a good clean of the bathroom (toilet surrounds) remove excess bathroom bottles, and place them all neatly, etc. There was alot of clutter at the front entrance and tidy up the yards, etc. Other AIRBNBs where we have stayed have really gone to a lot of trouble to have the bedroom setup, so that it is conducive for guests, and not just like we could use a spare space. Although you said we could use the sitting room, as Victoria could have used it at any time, we did not feel able. Also basics such as a TV (may have been one in the sitting room, not sure if it was a PC or a TV), tissues, hair dryer, etc would be a good touch. It may be that we are more particular than some people, but I guarantee that many others would also appreciate some of these changes being made. We did find you friendly and helpful, and also enjoyed your pets. I appreciate you sending the necklace but not yet received. All the best with everything.