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Thanks again. Everything was great and easy! Best
I didn't have problems with this guests during stay, nor he contacted me, but he left a quite sharp comment and low marks. We work hard to satisfy guests and are always available for any assistance. It's bad to hear complaints only after stay without any previous communication.
He complains about having left at 10 am (which is the standard of many hotels), because there were guests arriving the same day, and I could not keep them outside! The maid waited outside and they also compained about that! It's damaging to the accommodation and I think it's very unfair.
Before his review, I had an unblemished satisfaction record and 5 star rating, which considerably diminished. I don't think to merit such severe scrutiny, at least comparing with other accommodations in the area, given that all previous guests were very happy.
Having Neil, Gail and their boys stay here was a fantastic experience. The house was filled with great conversation and charming, playing children. A wonderful week.