Merv, there are several items you mentioned in your review that was clearly stated, it is unfortunate that you didn't read the descriptions in my loft listing before your final booking. 1. Stairs- it is clearly mentioned in the descriptions that there are several flights of stairs and no elevator 2. WiFi was left on a card NEXT to your keys AND was mentioned that it is posted in a column in the house, which is mentioned in my listing -if again, you had read my listing it you would have seen it 3. Shower head- well there was a sticker on the faucet itself that had the instructions in graphic format. (I've honestly never had anyone had issues with this-but I will now mention this in my house description) I can understand you were in a rush, but most of the inconveniences you experienced would have been a non-issue if you read my loft description. The light outage was due to a fuse that could have been reset by a button in the bathroom- i will add this to my description of the loft- so I do apologize for this. It is very common that there is no AC in SF just fyi (which was also specifically written in the description).