We are sorry Shannon had to experience such problem during her stay. Our guests comfort really matters to us. The locker was perfectly working before they arrived and as a result we need to change the locker for a brand new one and the wood floor has been badly scratched. As soon as we heard about the issue we sent someone in emergency and a locksmith arrived in less than 10 min to avoid our guests loosing their time. Everything is fixed now. Hopefully this won't happen again for both guests and us.
The flat description obviously mentions it's a 6th floor, no elevator. For sure you need to be ready for that and all our guests are well aware before they arrive and enjoy the calm and the amazing view on Paris' rooftops.