Fool me once shame on you fool me twice shame on me.
This guest had no verifications, No picture, No reviews at time of booking in Aug 2014, (surprising according to her claim in her post of traveling a lot and renting many places with airbnb). Regardless at the time we went with Alexandra, because of the good experiences we have had with the airbnb community and the previous guests and assuming the good in people. We were mistaken.
After this guest left, in inspecting the home and removing the sheets to be washed on the top bedroom bed, our cleaning lady found that the bed collapsed. The bed was broken in two sections of the support frame underneath with the mattress placed on top. Interestingly enough we were in communication with Alexandra by text during her stay to see if all is well, and if she needed anything. No mention of a broken bed in any of those communications during her stay. Her claim after was that her guests in that room slept on the slide out bed.
I have to say; we should have been more diligent in using (website hidden) to communicate with Alexandra instead of text and phone calls as these other means of communication do not seem to count in resolutions of this kind of matters. We were misled by this guest’s intentions.
We would still love to share our chalet with guests who are looking for a beautifully scenic house that treat others fairly and take care of our place as they would their own.
But we will make sure they are verified and have reviews. Big, mistake with Alexandra.
I do not recommend Alexandra to stay at anyone’s place.
Here are responses to some of this guests claims:
Correct our concept of decoration is to share with our guest artifacts and paintings we have collected from trips to Africa, Europe and Asia, as we are sharing a home with our guests, not a hotel room.
The home is professionally cleaned each time before each guest comes and dishes too we would not have it any other way.
It is unfortunate that our family room set up did not work for Alexander. However, this set up has worked for us and many of our other guests, as there is a nice family area where a large group can comfortably sit and enjoy T.V, or have a small family dinner. This area is also connected to the kitchen so that the individuals preparing the meal do not feel left out. Yes the couches in the family room are “pink” (not my choice of color, I can assure you) and we have covered them with cloth, which in our opinion makes them more comfortable as opposed to the leather.
The large open concept dining room and living room area with the large windows 20 ft windows, is where the fireplace is, and where guests enjoy cozying up in front of the fireplace talking and listening to music or playing games, the piano or the guitar which we let guests freely use.
This area we always considered our sanctuary and not an area to spoil with a TV. Sorry to hear Alexandra this is not your concept but the pictures there.
In the area where we have 20 ft ceilings, when its -20 C (-4 F) outside which is not unusual in our Quebec, winter, if you need a balmy 24C in this section, yes the support of the fireplace is needed in addition to this areas radiant heating system. We also have the wall mounted Convection Heater in this area, to be used as needed, and supply of firewood for the fireplace for the guests to use for free. Not a problem before.
Yes, the top bedroom has no doors, this should not have come as a surprise as it is very clearly demonstrated in the pictures. This room is typically the most popular room as it has a large balcony and spectacular views of the valley below. Yes the beauty comes at a cost as it has no doors and the individuals that stay there will be exposed to a little noise, but guests have found it well worth it once they have seen one of the spectacular sunrises!
Yes we do not have curtains on some rooms facing the valley as we have found the view too spectacular to hide and our guests have also enjoyed this and a picture say it too.
On Alexandra’s arrival we also left a Christmas’s card and gift basket of assortment of local maple syrup and chocolates for her kids, which she did not even acknowledge with a polite thank you. We also agreed to provide this guest and her friends access to the newly renovated 1200 square feet basement which was not part of the booking, so that the adults can have some peace and quite while the children played in another area, as this seemed to be concern of her husband.
Alex and friends stayed at my place for a couple of nights and left the place in immaculate shape, Alex was very courteous and very easy to communicate with he is more then welcome to stay at our place again.