Response from Cynthia:
It was a very unfortunate incident and it has never happened before. As my husband has mentioned to you, the home is “in an average neighborhood, not high crime” and NOT “…something of the normal behavior in that neighborhood” per your review. Since this incident we have installed a security system for added precaution. I completely agree that in a rental situation, there is always some unknown for the guest but this also applies to the host. We completely understand the situation it had put us all in and we were trying our best to manage it and be accommodating to your needs. What we had offered, and we made it very clear to you and your friend, is another rental unit of ours for the night, NOT our personal space as you have stated in your review. We thought that it will remove the hassle for you to have to look for a place to stay for one last night in the late evening/night. At your request, my husband talked to your mother to assure her that you are doing fine and to introduce himself as the property owner when you handed him your cell phone. It is common knowledge and practice that item(s) brought onto a rental property by the guests is the responsibility of the guests and the host is not liable for any loss and/or damage to the item(s). We have since added on to our Welcome Guide/House Rules to serve as a kind reminder to future guests. Per the police report, you reported a loss of a Netspend card valued at $1 but you and your friend have first requested to be paid for the full amount of your loss, and then change it to the cost of one night’s stay at a hotel plus $50 to check in luggage at the airport. I have noted that your car license plate is out of state and not a rental car so am very puzzled by your requests.