I guess her expectation was too high.. I am sorry my building is old, so as other buildings in NY, and it is not like a hotel. Also I am sorry my communication was poor to you because of I was working all day, couldn't answer your calls every time.
Besides the building, I renovated my apartment and I always keep clean. No complains from previous guests. The Windows Dose Close completely. The bed's mattress is little hard, but its a brand new and it is designed for comfortable sleep. Other younger guests say its very comfortable. I understand everything about booking my apartment was too casual for this lady. Still I wished she had some good time, so I let her son stay with her for free. Next day they left without an explanation, asked me for refund. I gave her full refund.... I did't know what else I could do to make her happy.