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Since Mr Tan had such a bad experience in with us, it's only fitting that I should equally share our experience. It's not in my nature to leave negative review for any of our guests. However in this case, I do feel compelled to do so. We did make a number of concessions for Mr Tan and his friend through out their stay and it now appears totally wasted effort on our part. I waived additional charges believing it was genuine mistake, we accommodated late checkout at 7pm and their paranoia of possible loss of luggage onsite. I had no idea they were so unhappy, I wonder why didn't they leave earlier? While kept it all sweet and jolly on the face of it, now I realized they are paranoid and grumpy in nature, twisting facts and certainly not suited to Airbnb accommodations, any hosts should exercise caution bearing these in mind especially you'll not know what feedback you'll get after all the efforts you made.