Hi, I'm a very outgoing person who loves to meet new people and be of service to those who choose Malta, our magical island as their holiday destination. I have been doing this job for many years now and love every second of it :)
Hi Chris, I do apologize for your negative experience. As correctly stated in the description; there are no stairs in the apartment; however Valletta is a city built around hills and steps. The few steps one finds walking the streets in Valletta are not in my control as I am sure you will understand.
I wish you had told me that you were in a wheel-chair before you booked the apartment and that you planned on coming to Valletta alone. I would have definitely advised you that Valletta is far from an ideal place to visit for someone who is in a wheel chair and alone (once again due to the multiple hills and stairs found in every street).
Please note that I have just sent you a full refund of your payment and paid all your taxi journeys to and from your airport. We also paid 50% of your hotel stay as I am sure you were informed by the hotel. So at least you got a near to free holiday.
Once again I do apologise for any inconvenience caused.