This is the first I heard of possible bedbugs. I checked the beds oftenmyself and do preventive care with mattress covers. This was never brought to my attention and I was readily available. The current guests reported they haven't seen any bugs so I am a bit baffled by this review. As for the bed smelling-that's subjective. Contact any of my guests directly and they will tell you I go above and beyond with cleaning the apartment. I do thank the guest for their visit and will actively be monitoring the apartment as I have actively been doing.