Wow, I just can't believe how spiteful your review is. There were absolutely NO directions about the use of your equipment, including the floor heater, which was not as self-explanatory as your opening 'joke' suggests. Late night calls "demanding you fix it" were never made. 11:30 PM call made so that we knew how to make a terrible noise stop and to alert you as to what was happening, that did happen. I'm not sure what else we were supposed to do. Needless to say, we coped with what we had. I'm sorry that you felt the need to lash out at me. If it cost $2650 to repair your AC unit, then at least the next guests will presumably have working AC. Reflects your baggage, so I'll let that be my final word on this.