We enjoyed hosting Kathleen and her family once they were all settled in, but note that their being new to airbnb and to urban settings generally caused them some concerns which we are sympathetic to but with which we disagree.
First, the neighborhood is hardly “iffy”. Our street is quiet, tree lined and residential, with well kept houses and luxury condos near the $1Mil price-point. The block opens unto the 14th street corridor, described in 2013 by the Wall Street Journal as "packed with trendy new restaurants and bars." Recently, when I was expecting, I would walk for comfort late at night with no concerns. While the block completed its 'transition' a few years ago some long time residents have remained and we embrace this diversity and would hope that our guests do too.
Second, the apartment is a luxury city apartment. The TV Flat Screen, apple tv etc. comes with a single remote for which we have never had to provide instructions. There is no need for ceiling fans as there is a brand new HVAC AC and heating system that appears to have not been used. We would have been happy to point this out earlier had Kathleen made us aware that she was either hot or cold. The showers are high-end rain shower heads that come out of the ceiling and not the side walls as with ordinary showers. The apartment was renovated recently and everything is new.
Third, we had notified Kathleen from initial booking that we would be unable to accommodate early check in. Still, we tried to accommodate her when her family arrived at the apartment 6 hours before check in time on a day that another guest was checking out, by holding their bags and giving access to the roof deck while the cleaners finished up.
Finally, the new dishwasher broke during Kathleen’s stay and airbnb recommended that they continue to hold the deposit a few days until our Bosch Technicians ascertained the cause of the dishwasher issues. Once Bosch determined it was a technical issue, Airb returned the deposit. We wish them well in the future.
Because the apartment smelled strongly of the cat when we arrived, we left the window open (it was open when we got there). Somehow the cat got out while we were away from the apartment. Then we got many calls from the host, and being cat lovers, at the host's request, we went back to check if the cat was ok. When we got home the cat had defecated and urinated on our bed and so we just left the apartment and tried reaching the hostess. We still have not heard from her and have never been told by her that we failed to follow any house rule. She is understandably upset her cat got away but I would recommend (and did in my private review of her) the cat be trained to accommodate people and something be done about the cat odor.