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I'm originally from San Francisco Bay Area, born and raised. I'm currently in my last year of optometry school and doing a clinical rotation in Seattle, WA.
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I got my lowest score because handsoap was (website hidden) was my fault.I forgot checked it before this guest checked in.Actually if she contacted me I would tell her there are a big bottle soap just in my kitchen's table.But this guest just stay in my place one night so I only have opportunity to know this it her review.She also mentioned that my place was dark at night and towels are hard.I am appreciated her remind.Now I will never forget check the hand soap and I am making a home renovation plan.Soon my place will be decorated and will has more lamps.But the towels I really don't know how to make them even softer.They are very thick 100% cotton ones.Till now just this guest mentioned this.I will wait and see if one more guest tell me the same concern I maybe have to change new towels.They were brand new towels two month ago.