Regarding the Kitchen, it has really become the bane of my existence. If I offer the kitchen, people complain that they have to bother me to use it. If I don't offer the kitchen, people complain that they can't use it. I have had further problems with guests leaving dirty dishes for me to clean.
As usual, the few spoil it for the many and at the moment I cannot offer the use of my kitchen to guests. This is a room similar to what you would find at a hotel, also without kitchen facilities.
Everyone who has complained about the kitchen has been paying less for the entire room than they would have paid for a dorm bed in a hostel down the street.
Laura and her husband complained about everything from the moment they walked through the door. On my listing, I had offered to cook for my guests for the price of the ingredients (this offer has since been removed and is no longer valid). Somehow this got twisted into "free all you can eat breakfast on demand".
I cooked Laura and her husband 2 awesome breakfasts including coffee, meusli, ham, cheese and toast, which they ate but never paid or thanked me for.
On the Saturday before Easter, I awoke to Laura POUNDING on my door at 7:30 in the morning demanding breakfast. I was beyond annoyed, I was downright angry.
Laura and her husband were paying less for the entire room that they would have paid for a dorm bed at a hostel down the street, yet they still were not happy with my place. I just don't know what I could have done to make them happy.