Sorry to hear this, we have had quite some issues with the door and I have tried to fix them as soon as possible. But braking the door three times has never been the problem. Regarding the resolution, it was not for the door, it was for the sheets that you clearly didn't take care at all. I wouldn't host anybody with those sheets again.
Sorry to say that your experience was clearly not the one I would wish for, but certainly I would never host someone who doesn't care for the place like I would.