Response from Sylvain:
Could you please explain which house rules have not been respected ?
Futhermore, could you please elaborate on the agreements made to help us ?
Let me recall you that you proposed to call us on wednesday to let us know if it could be possible to leave our luggages at your agency during the day of staurday. Nevertheless, we have never received any call from your side and left the keys in the house when leaving, as you requested it.