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We are from Ardrossan, Alberta and have been coming to Scottsdale for 20 some years. My parents will be checking in on February 1st and I will be joining them on the 10th.
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Joanne stayed in the apartment for only 3 days and I did not have the opportunity to speak with her personally at the end of her stay . Anyway, no problems occurred and everything works out well.
I am sorry you were disappointed with your stay. You booked 6 months in advance for 3 guests and arrived with more than 6 adult guests and 2 pets. I feel you would have been more comfortable in a larger home .
Overcrowding always compromises comfort.
The apartment was newly decorated prior to your arrival and some upgrades to decorations and furniture were made which will reflect in new photos planned shortly.