Response from Yuan Yuan:
I stayed with YY during her stay at this property. The crux of any argument here is, I think, most likely a result of cultural misunderstandings and perceived lack of communication throughout our stay. For example, we were lead to believe that the property had fully functional wifi, which is why we selected the property for our business trip. This was not the case. We had to constantly ask for this to be rectified which is not what we expected to have to do. While I acknowledge that the property is not a hotel, one would expect a certain level of customer service considering the sums of money involved. The pans were not clean upon our arrival and we had to ask for the cupboards to be stocked with crockery, meaning we couldn't even cook on our first night there. I appreciate the efforts that were subsequently taken, but these small issues really should have been sorted out before we arrived. The Chinese culture, from which YY originates, places a great deal of emphasis on the role of the "host". Being host to a guest is considered an honour in China, and I think that when YY felt that our hosts weren't doing their utmost to accommodate us, a slight was perceived. To suggest that this cultural difference means that YY is "untrained" (perhaps not the wisest choice of words when trying to portray oneself as unpetty?) in western manners is perhaps a touch narrow minded. Speaking as somebody that lives in China, I can understand why you might have mistaken YY as agressive, but that is simply the trademark "directness" of Chinese people. I understand that people need to meet in the middle in these circumstances, but perhaps pride on both sides is preventing either from ignoring the faults of the other. I suggest that we draw a line underneath the experience here and wish each other the best.