I always strive to deliver the best possible experience to our guests, as the reviews we got over the past couple of years testify.
Communication and support to our guests is something I take very seriously, being accessible 24/7 and being proactive rather than neglecting issues.
The "slow" communication you experienced is an unfortunate exception, due to a medical emergency in our family that prevented me (and my family members) from dedicating enough time to help you out. And I repeatedly apologized to you for that.
FYI, power plugs have now been fixed and fridge (website hidden) works, it is actually the antenna that does not. That is something we are dealing with at the moment.
I have been part of the Airbnb community since 2012, hosting over 500 guests in parties ranging from 1 to 5 people. Most of the people who posted a review consistently pointed out how clean, tidy and quiet my apartment is. I always strive
to deliver the best possible experience to our guests and I am sorry to hear what happened to Carla. However, I don't feel she is providing the Airbnb community with a fair representation of her stay. In fact, with all the “drama” she experienced, 1) it was unfortunate that she never contacted me during her stay, neither answered my calls - we only managed to talk when she arrived at our place. 2) I have actually got to know about most of the above mentioned issues through Airbnb Resolution Team, when they called me to discuss the complaint that Carla filed. 3) For the sake of completeness, we should also say that her complaint was rejected after Airbnb Resolution Team talked to and reviewed evidences from both parties, finding Carla's claims "not grounded".