My name is Rebecca and I am from the United States. I have had the opportunity to travel around the world and live in Asia for four years. I love new cultures and meeting people.
Rebecca and her friends are very nice and they also were very clean.
Rebecca stayed at my place with her mother. They are very polite and friendly people and they took well care of the apartment.
We are very disappointed at the remarks made by Rebecca and her friends regarding the hospitality we offered. It would seem that the areas where we went the extra mile were the areas that were most criticised on:
We welcomed them for an early check in ( ca 11.30 am ), and when they decided to remain in the house for most of the day, we postponed other arrangements we had for that afternoon.
We gave them a large breakfast, as it was a cold day, of home made breads / scones / jams along with a bowl of fresh fruit, bottles of mineral water, and chocolates ( we do not advertise any meals in our offering, however we do everything we can to make guests welcome ). They were most appreciative and surprised at getting fed.
A very detailed tourist information pack was given to each of the girls.
A similar breakfast set up each morning was given to them, resulting in none of the girls ever going out to get their own breakfast. They spent 3 – 5 hours around the table having their breakfast …..what would have happened if we had not offered them their breakfasts which are not included in our AirBNB offering ?
The incident of shortage of hot water was due to one of her colleagues spending 1hour + in the shower, resulting in no more hot water available – however, Rebecca who appeared to be very knowledgeable about all of our photos on our entry in AIRBNB, did not use the electric shower, which has instant hot water ( that was in her friend’s ensuite room ) …………..not much we could about that.
Rebecca, tried to ring me from our private home phone – avoiding using her own mobile, a rather unusual step to take in anyone’s residence, resulting in the fact that I thought the call was from wife.
It would seem that Rebecca made herself so comfortable in our house, that she had no issues preparing her own cooked breakfast in our kitchen after 14.00 on the Sunday, while still in her pyjamas !
Finally all the girls were most appreciative when I offered to drive them to the local light rail station and bring their bags for them, when they were leaving.
Overall, not sure if Rebecca, a very seasoned traveller, could ever have been fully satisfied with our offering as she sought to extend it very much beyond that which we had promoted, even though we exceeded that.