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Hi Allegra, I'm Daniel and I'm 31 years old and my fiancé is Amanda and were getting married on Sep 1st! We live in San Francisco and work in the legal field. We are going to Florence as part of our honeymoon!
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Unfortunately I did not have a very good experience with this guest.
I explained from the beginning that it was my mistake the air conditioning was wrongly advertised but as in Florence it was not that warm 14-15 degrees I thought they would not need it.
I supplied them with the iron and iron board as soon as they requested it but unfortunately was not told by them that it was not working problem had i known i would have immediately tried to fix the problem.
The washing machine / dryer i explained to them the basic programe at the beginning but apparently they must have been not so clear to them which I am sorry.
They never told me about the mosquitoe problem until the last evening had i known i would have bought some anti mosquito plugs and in any case mosquitoes are everywhere in Italy and are definitely not a problem of the apartment!
Regarding the "spooky" building it is a historical palazzo designed by raffaello part of Florentine history I am sorry they were not able to appreciate this!
Regarding the noise in the street if one wants to be in the centre of florence you cannot pretend to be in total silence.
Regarding the bottle of wine I thought it was a courtesy and there was a bottle opener in the drawer i don't understand why they were not able to open it!