Claire, many thanks for your review. I think there was some language difficulties because our accommodation is clearly described and shown in our listing - definitely one double room and one twin room.
Also, we provide details of our landlady on the site, her name, phone number - there was some confusion about this - we obviously need notice of your arrival. We made an arrangement whereby you got access to the apartment straight away.
Our apologies for the inconvenience and we will must definitely take all of your comments on board to improve our service.