Response from Patricia:
Martin was one of our less friendly guests. He is one of the few people do not seem to understand that an apartment is not a hotel. If you want people carrying your bags, and like staying in a 5 star hotel with all the benefits of that, you should not book a privately-owned apartment. With all the charme, price and location advantages that has. Guest reviewing us, all state that we are located in the middle of the centre (as we are). And the apartment is thoroughly cleaned at every check out!
Most guests are very happy with free or charge, late check out. Martin just complained..