I hope you never have to accommodate people like this. They were very rude and deceitful. They didn't want to pay us the cleaning fee, as the ad says, so for this reason they threatened us to write a very bad comment. They said that didn't want to pay more, even though this was clearly stated in the ad and in the exchange of e-mail prior to their arrival. So they decided to carried to the excess all theirs opinions. It was our first very bad experience, above all because we have had a lot of guests and the vast majority were very exiting for the apartment, as the comments of the guests show.