my review, as you can realize if you read it again, was about MY PERSONAL EXPERIENCE. I never said anything about other people's stay or as you as a host, and your positive reviews are the reason why I choose to stay there.
Said that, I have a text from you saying exactly: (phone number hidden) " I truly apologize for the inconvenience, my nephew was suppose to leave a note and be prudent by the time to get the chairs. What time do you leave so I can send my friend to give you a one night credit?".
So, please, if you really have texts, conversations, emails that can prove that we said "everything was perfect" or that you were in constantly communication with us during our stay, and that you notified us about your nephew coming, please send them to me, because we never had these conversations with you. As we never asked you a full refund, we had been kind enough not to contact airbnb but YOU when the problem happened and tried to solve it between the two of us. YOU decided to give us a refund of one night, we never asked you a full refund, it has always been up to you. But when we tried to contact you again to close and solve the problem, as something about 10 days later our check out we still had to have news from you and finally got an answer saying that from that point on we had to spoke with the customer service, you can easily understand that our thoughts about you and the situation drastically changed, as we thought we found a solution with you as civil people and we was kind enough not to put all of us through a bigger problem involving the customer service.
Now, after a month, I'm still having problems because of that and I still have to waste my time in dealing with all this situation.
In conclusion, I kindly ask you that, if you really have those texts and emails proving what you said, please send them to me, you have my personal email, after that I will be glad to public apologize if that's the truth.