Response from Anne:
It was very unfortunate that my home did not meet the expectations.
However, I was very happy to hear that Ann and her husband were able to
find an available hotel so fast. That weekend was unusually muggy, and as
the posting said, I do not have air conditioning except for the floor fan.
It is usually enough, but considering the weather that weekend, I
understand how this might have felt too hot. It is important to mention,
that despite the statement of leaving within 2 hours, the guests did in
fact spend the night. The bed is on a firmer side, which, as you can see in
previous reviews, usually accounts for better sleep. Regardless, I am
deeply sorry that the communication felt business like, in fact I did try
my best to accommodate even after the guests moved to the "Park Plaza"
hotel, by cancelling my plans and taking a trip across town to meet them at
the time and place of their convenience, as they managed to take the keys
with them and leave the lock box open. Overall it was a great learning
experience. I have updated the listing to include the square footage, as
the "spacious" standards for Back Bay might vary from the rest of the
world. I am also always open to any questions and concerns you might have
about the apartment before booking. Anne