You confirmed a reservation of apartments - DIRECTOR'S GRAND 2BR - Palermo (it is perfectly visible on a site) - what for? If they were occupied! English problems here not and! There is a document confirming what we apartments chose!
At arrival to you, you didn't appear on a place! To us provided much the smaller and worst apartment with the broken TV! Staff of embassy communicated with you and you confirmed that can provide other apartments! Why such to do?
We addressed to you only because of positive responses on a site!
Please return money which you drew out from us, for apartments where we didn't live! ! ! ! ! ! !