WOW! I am SHOCKED by this review! I have been renting my condo for the past six years and have never had anyone so disappointed. Ms. Janik did call me whenever she had a concern, in fact several times. The first call was in reference to the room not being cleaned to her liking. I sincerely apologized and I immediately called housekeeping and requested that a maid and supervisor go to the room to address the issues she had. I was assured by the housekeeping supervisor that the room was checked and taken care of, and she assured me that Ms. Janik was completely satisfied. I then called Ms. Janik to verify that everything was fine. She told me that everything was taken care of and the maid was just wonderful and that all was well. Then I got another call two hours later from Ms. Janik, and she expressed her concerns about a lady in the lobby that had a spa robe on and facial mud on her face that was having a cocktail. I assured Ms. Janik that this situation was completely out of my control and that I was sure that the hotel staff would take care of this issue. A short time later, got another call from Ms. Janik saying she was having trouble logging on to wifi and I gave her the password and she logged in while I was still on the phone with her. Then I received a text message from Ms. Janik a short time later, and she informed me that she did not like the location of the hotel and was not happy with the shuttle services provided. I explained to her the day before her arrival, that the room is 1.6 miles from the strip, and that some people have no problem walking the distance, but I explained that there was a free shuttle at the Palms Hotel right next door, that takes you to the strip. I also explained that some people walk across the street to the RIO and use their shuttle because it runs every hour until 2am. She was very excited and was looking forward to her stay. But upon arrival into Las Vegas, she called me wanting hotel shuttle to pick her up at the airport to her hotel. I told her that there was an airport shuttle for 12.50 that could accommodate her. Later, I received another call from Ms. Janik, expressing disappointment about the shuttle only providing service to the Mall at the center of the Las Vegas Strip, and not providing service to “the old strip”…which is actually downtown and is not part of the strip at all. I advised her again about the RIO shuttle and she told me it was too far to walk. I then explained to her that I could not fill all her needs, and that I provide her with a clean comfortable room, and that I could not provide her transportation for the duration of her stay. I also stated that there were some things that were above and beyond my control. I felt that she expected much more from me than I could provide. I addressed all of her issues in a timely manner, and felt I helped her as much ,if not more than I could. I am sorry that she was so disappointed, and that she felt that I didn’t care. I list on my site what is included in my condo, and I give great service to all who rent from me. As you can see from my other reviews,my room is exactly as described. I do care and I try to meet the needs of my guests. But I do know that I cannot please everyone.
Paul and Brianna