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65-66 yr old Australian couple traveling the world. Looking forward to seeing Europe.
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Johanne unfortunatly had very bad communication skills. There was no communication. Airbnb gives both parties phone & email contacts, My check in time which is stated in the listing is 3 pm, however they checked in early without permission early in the morning, This could have been a problem is someone was checking out that day. The place was extra sandy and stains were left on the towels and utensils had to re washed.
Check out is 3 pm, when I arrived to clean at 4:30 pm they were still there, all that I found was a handwritten note on the table inside the unit saying that they would need to depart at 9 pm because their flight was delayed 16 hours. I replied by email and a hand written note that this should have been communicated to me earlier, because someone could have been checking that day and late check out would not be available.
I asked them to leave a $35 'late check out fee., which was not done!!!
So I had to call Airbnb to deduct this fee and other extra cleaning fees.
I did not charge for early check in, however I should have since... they also left a very unkind review.
They apparently came back from a cruise and had high expectations for a low budget $70 night condo in Waikiki.
I warn other Airbnb to think twice before renting to these people.
I have over 100 positive reviews and only one negative one.
Was very nice to have Johanne and Patrick at home with me, nice and very patient with my English! I was pleased that they have done very well with me, it's nice to know exceptionally nice people so in tune. Good opinion! It's a pleasure to host them.