Response from Jean:
Susana was a nice guest and I regret that she did not have an optimal
checkout experience. My listing states 'flexible' for the checkout time.
Unfortunately, Susana and I never discussed a checkout time. I always try
to accommodatea guest's preferred checkout time if possible but when the
apartment is rented the day of a checkout, my cleaning service needs access
by 10 am. This is now spelled out in my 'house rules' to avoid confusion in