Response from Marlene And Rui:
Before you book the house we warned you that the house was cold. I do not know what you mean when you talk about abandoned and about the contact with the animals. Actually the house is simple and with familiar environment. It is not a hotel / tourism resort, much less a zoo. The farm has animals and we make a point to mention in the ad because there are people who like and others that do not. It really is very odd your comments because the group interacted with animals. What you have paid for a week's holiday at the time of the New Year is very low for the quality of the house. Maybe if you wanted luxury you would have to pay at least three times the price you paid.
We were also surprised with the score that you gave regarding the cleaning because the house was very clean when you arrived, what did not happen when you checked out, you left the furniture of every room of the house out of place and some even damaged, the walls all dirty because of the smoke of the fireplace because you did not close the fireplace while burning. The amount you have paid for your stay can not even pay what you have consumed, repair what you have damaged and to clean up all the dirty you left.