Response from Len:
Unfortunately Niki's review includes a number of mistruths, and was written after I left her a negative review for being an incredibly messy and difficult guest. Niki left a pile of huge dirty dishes and a horrible burnt smell in the apartment that lasted for days. I thought that I'd instituted a security deposit on her reservation (which I'd done for other reservations prior to her stay), and was going to file a claim because of having to hire someone to do an extensive cleaning--last minute on Christmas--because of the poor condition of the unit after Niki's stay, but belatedly realized there was not a security deposit on her reservation. Additionally, although Niki initially did not want to commit to key hand-over times before her arrival, I did arrange all details of key pick-up and drop-off with Niki nearly a week before her stay. She did not have to make any arrangements in my absence.