I have been on Air bnb for almost 3 years meeting amazing people & loving my experience! It is the very first time I had to deal with such a difficult situation. Although Risto was informed right upon their booking that they had to check out a noon, It was a painful process to have them respect that, as they insisted to stay until 3PM.
They claimed that my helper agreed that they could stay later, ignoring my explanations that my helper's duty is to to hand the keys and clean. In case they were planning on leaving earlier than noon, my helper simply asked Risto at what time they will leave on check out day. When they replied 3:00 PM, She called me to informed that she can only show up to the flat at 2:30 PM because the guest wants to leave at 3;00. I immediately kindly reminded Risto about the check out time at Noon that was given to him upon his booking to him, but they completely refused to collaborate and started threatening me that they will ruin my reputation with bad reviews if I don't let them stay until 3:00 PM.
Despite my effort and explanations that we had another guest coming and that we needed to clean the flat, not to forget that Risto also knew from the start that the check out time was 12:00, Risto still stayed later than noon...my helper had to go and start cleaning while they were still in the flat.
Just In case Risto's concern of checking out at noon was to be stuck 3 hours with heavy luggage, I proposed a few alternative solution for them to drop their luggage to avoid carrying them around from 12:00 to 3:00, but they completely ignored my attempts to help.