Thanks for saying that the outdoor section of the only house in town with a private beach is just “not disappointing”. This reveals a lot about your review method. No one word of thanks for having let you starting the check-in of your group five hours earlier without asking you the related fee. No one word of thanks for having waived the cost of the lost cushion from the hanging long chair on the beach. It was there when you arrived and it was not anymore there when you left. When you asked more toilet paper I immediately sent down my helper with several more rolls. When you asked for dish soap I immediately sent him to bring it. One of the 2 microwave ovens in the kitchen is the only broken thing, that’s why in the same kitchen there is another working one. You say that the house was unclean. Where? How can be unclean a house with a cleaning person living here full time? If you found something unclean wasn’t more normal to tell immediately to me or to the person in charge? There is not any mold in the shower curtains that we wash at sanitize temperature as well as all the sheets so no one can understand why you find them dirty. In the Leopard Room since the “jungle” theme, instead of a regular hanger there is a bamboo with green fabric strips that you call “old cut up shower curtains hanging on nails”. Probably you do not understand the spirit. You cannot have found roaches all over the house because we periodically make a big disinfestation covering the entire house for fumigation and our providers Al-Flex Exterminator did the last one few weeks ago. Probably you saw some insects in the garden but it is also possible that some enter the house. We are in the tropics. Also we provide “Ocean” shampoos, conditioner and facial soap in each bathroom ((website hidden)). Probably you didn't see them. The fact that I live in a separate apartment in the same property is stated in the description. That's why I could immediately provide about all your requests always in their very moment. Thanks for saying that this home is glamorous and that you had a pleasant weekend here. Several of my neighbors noticed that from your very loud talking and laughing all day and night till very late.
“It felt dirty” doesn’t mean that “it is” dirty. I like rustic style while probably you like iron and crystal. Rustic style is not dirty. It is just rustic. The spots in the Pompeian decoration are wanted “faux finish”. They are desired, including the apparent mold surrounding the air vent.
How can you call “flea market grade” the brand-new sofas and the tables decorated with faux finish marble by myself? I am an international designer and my house has been published several times. I can provide dozens of links about.
We are in the middle of nature in a tropical zone where roaches exist (much more than in the rest of the country), but they do not reside in the house. They just fly-in attracted by lights and food. This can happen. They fly in without asking. Just only the living room has 4 entrances from the garden. That's why anti-insects sprays are one of the most consistent business in Florida.
After each guest the housekeeper open and clears all the drawers, so it is impossible to find them filthy. By the way, revising drawers after you left we found man shoes. We advised your husband the same day by text message.
We have not flannel sheets in the house (in Miami?) neither unclean sheets. Of course all the bedding is washed at sanitize temperature after every guest with our brand-new Samsung VRT Steam (one year old).
The glass shower on bathtub doesn’t fall off if normally used.
I do not know why you felt you needed to disinfect all kitchen surfaces. The housekeeper already does this at each new guest.
The appliances are not brand-new. Stove and refrigerator are 5 years old. Dishwasher, laundry machine and dryer are 1 year old. Everything is perfectly working. Should working things be trashed just because they are not brand-new? If so, I should start trashing myself because I am over 60’s.
The WIFI works perfectly according to the service provided by At&t. If sometime it is slow it depends from them not from me.
The Wi-Fi is not user friendly? The only requirement is to put the provided password. I do not know why you call "not user friendly” this simple act.
The garage is not for guests use as a garage. Yes, I keep it full of cast off items. So?
The pool heater was broken and could not be repaired during your 1 week stay. This is true. Sorry about. You know that I called everyday Florida Pool about (they can testify) but they could only come after festivities. Fortunately, we are at the tropics and most of your stay the temperature in Miami was max 82 min 75. Actually, pool heating was not really needed. On the contrary, we jump in the pull for refreshing after the hit also in november, especially this year.
Due to Discovery Channel natural style of this house, many animals can be seen here. An opossum used once our pool as his toilet. Funny! I cleaned after advised and checked the needed chlorine levels. Everything was perfect.
“The owner charged an extra $700 for the 6th bedroom”. You asked about that room, that at the time of your reservation was offered separately in order to save money to guests non needing it. I didn’t oblige. It is little, as announced but I do not understand why you say that it has not a window. I am adding a new picture of this room to show that it has a window. In our conversation never appears any request of refund for not using that room. No one word about. Airbnb can testify. I always try to help if asked but I was not asked. "No adjoining bathroom": the house is publicized as 4 and 1/2 bathrooms, and it has 4 and 1/2 bathrooms.
The steam sauna was not a promise. It is a work in progress and, though I already bought the steam maker and some mosaic and marble for the decoration (they are in my garage), it has not yet been built because the project is taking more time than supposed. In fact was not charged end would have not been charged to you even if it was already build. This was the promise. The price will change only when it will be built.
I never said I would offer you a special price of $6307. Never. My price, as per our conversation, has always been $6650 and still I do not understand your question request. Again, Airbnb can testify.
As stated in the provided information “the grill is old but it is perfectly working both with gas and charcoal. It is impossible to find a new one working with both of them. So we respect the “age” and keep enjoying it both ways.” Other guest’s reviews show that the grill has happily been used by many of them.
I tried to help in everything I could and you never told me anything excepting to clean the little area in the pool after the opossum which I did immediately, and the heater problem, which I tried to immediately to repair calling Florida Pool. It is very strange that I was never noticed about anything else of the things you wrote here. I was there at your service. You asked me to buy some grocery for you and I happily did it without asking to you any money for what I bought and, in return, I didn’t receive even a smile. You asked for a second key. I gave you one extra key but I didn’t receive it back when you left. Thanks for talking about the relaxing and beautiful environment. Enjoy the picture of the single room and its window I just added to the page. Thank you for coming.
Dear Kim, I am very surprised of your review which is due to a series of unfortunate circumstances nothing to do whit the reality of my house. As I explained the house was abandoned for all the summer and I arrived from Europe 12 hours before you. The new housekeeper was not good enough and immediately fired. I have a new one from today. Several things you say are not true or exaggerated, like the fact that not all of the bathrooms/showers worked. Only one toilet was on repair on a total of five. You should have kept your suggestions just for me. If I'm lying, then are lying all the dozens of excellent reviews published below.
Dear Jeroen, thanks again for coming here. Sorry I was traveling in Europe before accepting you, so I was not in town when you arrived. I already complained with housekeeper to do better job even if I am not there to check.
All the best.