Response from Maro Bjørk:
People told me that we would eventually have guests that are just unhappy, and that I should ignore it - but this review is just so negative and in some regards hurtful, especially the comments about the picture of "Stevo" which is the owners departed dad, as well as her things to which is referred to as junk.
As I told the guest, it is my grandmother’s best friends apartment that we help rent out since she is a great 81 - and perhaps some of her things are old but so is she. Instead of removing all of her things we think they give charm to it, and if somebody wants to use some of the many quirky items, why not. All the items in the main cupboards are continually washed as they are used, but with her items that are stored away and not used, well then they should be washed if needed.
For this guest it was perhaps just not the ideal city to visit, since the Old Town in Dubrovnik is also "old", and very popular which means people in the streets. There are restaurants in almost all streets that are easily reachable - a key prerequisite for the guest. But there are no bars / pubs that are open late within hearing distance - and the restaurants are the cozy no. 1 on Tripadvisor wine bar D'ivino and the no. 2 Nishta vegetarian restaurant.
For future guests please note that the Dubrovnik Old Town is a pedestrian zone only and there are no elevators, and the flat is as written on the 2nd floor so yes there are stairs up to it :).
This brings me to the key matter of the sheets, for which we really do feel very bad and confused and here are the verifiable details:
@ 21:05 Guest raises issues about sheets - @ 21:13 When I read it I reply in mail as well as text:: “Hi, that is very bad :( we don't understand why since we have washed and dried them all in our house. Is it all of them? My girlfriend will bring you new ones now if you have not gone to bed. “ - @ 22:00 My girlfriend is there with new sheets, to which the reply was "already" - We live 30 minutes away plus parking. So the comment: "The host eventually delivered some clean sheets" is unfair since it was as fast as humanly possible. Also changing them would of course had been done if she had been asked inside, we were not given the dirty sheets, which oddly enough in most cases were left on, with the new sheets pulled over them. Still we have apologised in writing and in person to the guest since cleanliness is paramount!