It is very sad to receive such comment from our guests. I have done much personally for my guests including such things that was not my job - was in taxi call, or other things, to make guests feel better.
The district is one of the center of Tbilisi, and the flat is very clean and comfortable which I make for rent on a vey cheap price.
What about the guests: although Georgians love very much the guests from foreign countries and show them much of hospitability, these guests were non-commucative cold people who lived in a very dirty, non clean way.
So all that they wrote was is coming from inside cruelty to kind people. It is truth that one should know in advance who is going to become his/her guest to avoid cruel results!!!