Response from Beatrice:
Dear Simon, I'm really sorry if you found the house was not suitable for you and your group, but we entirily describe how the house is organized in our adv. Additionaly, I've always been prompt in aswering at your requests in the clearest way I could, as I do with all the guests. In addition you didn't answer the phone for two days of the three you stayed at home. How could I have helped you? You didn't mentioned about this problem until the last day of your staying, so it has been pretty hard to help you and your friends in finding a solution. You told me that the mattress is really hard but our 8th sofa-bed has a mattress which is identical to all the other beds in the house. I would also like to specify we have 2 double beds and 4 single beds, one of which is a sofa-bed, otherwise three of you would have to sleep on the floor. I hope in your next booking you will be more honest in indicating the real number of people that will stay in the house you will rent, we need to have an honest relation in both sides with our guests, and that was not the case unfortunatly.