Response from Daniela:
The idea of an open community is to give honest feedback about one's experience. I booked from you another apartment and was not satisfied with the apartment I received. I was not looking for a bigger apartment or a cheaper offer, or a "better" location (it might be better for you, it is not where I wanted to stay) I just wanted what I had booked. I do not believe that those are "unnecessary complaints". I framed my feedback as a learning experience to other renters, advise I wished had known at the time I took your "upgrade offer". I left your apartment in the same condition I found it, I paid everything in full, I wrote to you and AirBnB in an educated manner at the time of the problem, to try to fix it.
So you don't recommend me because I gave my honest opinion about a bad experience? If you do not want to receive negative feedback perhaps you can make sure an "upgrade" it not just a bigger apartment, but a better kept one. I stayed in Barcelona, they delivered exactly what they offered, I reviewed them positively and they reviewed me positively. They didn't receive "unnecesary complaints".
This community is based on trust and truthfulness, that's why I'm using it. You simply could've defended your position and apologized, without disqualifying me as a renter.
This type of behavior disencourages future renters, making them feel that if they give honest reviews about their experience they will be "punished for it." It is a shame that your renters have to sensor their reviews in in fear of having their names tainted by you. Another warning sign to your future guests and another learning experience for me - what a shame.