Visit create.airbnb.com »
Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Hi! I am not really comfortable posting a lot of info here, but I will happily email more to anyone whose apartment I inquire about. Thanks for understanding. :)
Nanda has completed online and offline ID verification.
Learn more »
Received the review from Nanda and would like to respond.
First of all I was reticent in renting to guest for reservation especially after doing due diligence on the web about the guest.
There were 3 negative reviews on guest I had found on the web on the first two pages of the search engine that made me think twice. Due to community guidelines I am not allowed to mention name of web report. However since it is only one night so i gave it a chance.
After this experience I would implore hosts follow through on due diligence process and if anything came up on the web to seriously consider it before renting. Learn from this experience.
Back to review:
1) Yes there was a water shut off in the building the day she checked in and I responded to her once I became aware of the situation. Unfortunately this something the HOA handled and was beyond my control.
2) As it relates to the issue of non-clean linens. This issue in my eyes would constitute a "travel issue". There is a laundry cleaned linen by my cleaning lady of two years. There are two towels in bathroom and three in linen basket. She comes to the service place for cleaning and laundry every time there is a guest. In addition are two sets of clean linens and duvets in the cabinets.
In addition Airbnb has a policy that protects guests and all hosts are obligated by if a space is not ready for primetime or properly termed as a "travel issue" it is listed in the Community Guidelines of refund policy. Item 3 listed is if accommodation is neither safe nor clean warrants a "travel issue."
If "travel issue" actually existed then a refund claim can be made 1) 24 hours after start of reservation with evidence I.e. pictures etc..,
2) guests have not directly or indirectly caused travel issue and 3) Guests have made reasonable attempts to remedy circumstances of travel issue with host.
In general no claim or evidence was submitted ever.
This is put in place to protect the guests and I have utilized this as a guest when there was a material problem and I expect guests to utilize this should there be any issues.
So I use this opportunity to inform guests of their rights and protections and to utilize these policies if there is any type of travel issue as stated in the community guidelines.
Great guest. easy. let her leave the laundry for you to do.