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*AVOID THIS GUEST!* Jan did not tell me until the day of her arrival at what time she would be coming by, and then after she did finally call to give me a time she and her son arrived 2 hrs. late - understandable with LA traffic - but by that time I had to go to work, so called to say that I would leave the back door open and keys on the table. I then called three times over the next few days to check in and to see if they were able to find everything alright - she did not answer the phone once nor give a call back, BUT left me a *very* nasty review regarding things that could have been easily solved with just a little communication. I.e: she said the house was dirty. Although this is the first time in almost 3 years with Airbnb and over 80 reviews that I've had this feedback, had she just let me know that she was not satisfied I would have gladly come by to check on things and/or send the cleaner by again. She also said that I'd left no dish-soap: had she had the simple decency to ask, I would have explained that it was in a dispenser *right on the counter-top*. She also complained that I have no clothes-dryer - while this is *clearly* stated in my description, and that there was no shampoo or body wash!
This, while she actually went into obviously private areas of my house(such as my lingerie drawer!)and used anything that she could get her hands on - including opening and using expensive shampoos, skin creams - even my perfumes! She even complained that my personal things were in the closets(she would know!)! This guest clearly does not understand the concept of Airbnb - she wants to save money but be treated as if she were staying at the Hilton. Unless you are there in the house to keep an eye on her, I would definitely avoid this guest at all costs!
I was continually
Jan and her son were wonderful guests who were here for a number of days. They were very trustworthy. We would welcome Jan and her son back to the Eco-Friendly B&B anytime.