Lauren makes it sound like our apartment was a dump. It is not. If you look at all the reviews of other guests we've had, they have been highly complementary
When Lauren started showering me with complaints, I told her I was sorry that she was not pleased and offered to refund in full her rental and cleaning fee advising that there are many hotels within two blocks that she could relocate to. That would have given her one Day of free rental at our apartment. She could have rented two hotel rooms for Saturday at the same cost. She declined the offer.
As an example of her pickiness, she complained that the shower bath in the main bedroom would not drain. Within an hour, I had the building maintenance there to free up the drain.
It had not failed to drain the week before when we were there. However, apparently it began to drain slowly.
After maintenance left, Lauren told me that there was so much hair in the drain that it "filled up one half of a garbage bag".
This from a small drain in the shower. Really?