Hi Kelly, I didn't realise you weren't completely satisfied while you were here.
To address some of your points..
The listing is clear that the additional(3rd) sleeping area is a loft, overlooking the living room. Your inquiry/booking was for 4 ppl, not 6 or 7. I also went out of my way to purchase and convert the twin beds to a king.
Thank you for pointing out the storage and extra fans, i will have some of them stored elsewhere. I could have done this while you were here had I known.
I didn't know the intercom wasn't working, I could have called the strata and had it fixed, had I known.
Not sure what you are looking for for washing tool? I have plenty of shampoo, conditioner and soaps in both showers.
I am very sorry I wasn't able to deliver Champagne. If a special request was asked with some time, that might have been a possibility. I did receive a call at 3pm on Dec 24th, Christmas eve, from a gentleman who thought I was a hotel or concierge service. I don't think he understood that this was a private rental and what time of day and year it was. I was busy at work and then rushing home to see my children on Christmas eve.
Hope this helps.
All the best in the New Year!